About Resources Around Me

Resources Around Me allows you to search for resources in your community like Counselling and Mental Health Support, Sexual Health Support, Housing Support, Legal Support, Job Help, and more.

There are over 10,000 services listed here and over time we will add even more. If you don’t find the service you are looking for, we encourage you to call or chat with a Kids Help Phone counsellor – our counsellors have access to an even larger database to help.

FAQ

1. How do I search for resources?

Enter your location or choose a topic on the Resources Around Me landing page.
Zoom or drag the displayed map and the resources available to you will appear on the map and list.
Click on a pin on the map to display a tool tip with details about that resource such as phone number, website and address.
Click on a pin on the left side of the list to center the map on that resource and display its tool tip with details such as phone number, website and address.
Click on the resource name in the list to display full details about that resource.
If you have trouble finding resources, check out our Search Tips.

2. What do the coloured pins and circles on the map represent?

The coloured pins represent different types of resources.
The numbered black circles represent how many resources can be found in that location. If you zoom in, you may see more numbered black circles that show even more resources.

3. How do I get directions to resources?

After selecting the “View program details” button or the resource on the resource list, go to the “Get directions from Google” button. Select this option to go to a Maps app where you can enter a location and obtain directions to the resource.

4. What do you do with my location and search information?

Kids Help Phone protects your privacy. We do not track, or keep, your search and/or location information. We cannot trace anything back to you as a visitor of the site. If you choose to let the tool access your location for better search results, your information will not be stored by Kids Help Phone. Read more about our Privacy Policy.

5. How do I keep my session on your site private – so that no one knows I accessed this information?

If you don’t want anyone to know that you’ve used our service, read our How to keep it private page, which offers you step by step instructions on how to erase your online history.

6. Where can I find search tips if I’m having trouble finding resources?

Read the Search Tips page for more info.
If you cannot find what you’re looking for, or would like to speak with a counsellor about a given resource, please call Kids Help Phone at 1-800-668-6868.

7. How do you decide what resources get included in Resources Around Me?

For information on Kids Help Phones guidelines for inclusion in the Resources Around Me database or our policies/procedures and resource evaluation criteria see our Inclusion and Exclusion Policy below.

Kids Help Phone – Community Resource Database

Our Inclusion and Exclusion Policy

Kids Help Phone reserves the right to determine inclusion/exclusion for individual agencies at any time.
Exclusion of an agency from the Kids Help Phone Community Resource Database does not necessarily reflect on the agency’s contribution to the community. Nor, does inclusion in the Kids Help Phone Community Resource Database represent or imply endorsement of the quality of the agency’s services.
Agency information is provided directly through direct contact with agencies via new resource forms, automated annual updated and informal updates initiated by Kids Help Phone or the agency. Information is also gathered indirectly from agency-sanctioned newsletters, websites and other publications.
Kids Help Phone reserves the right to edit information to meet service mandate, format, guideline and space requirements.
Kids Help Phone reserves the right to exclude organizations that are unresponsive to update requests and whose information cannot be made current by other means.
Kids Help Phone reserves the right to refuse or discontinue listings for agencies that have had serious complaints lodged against them with any regulatory body or Kids Help Phone or an Information and Referral centre in Canada or has participated in fraudulent or illegal activity.
Kids Help Phone will send a copy of their Inclusion and Exclusion Policy to those who request it as well as maintain an up to date version of this policy online at all times.

Specific Inclusion and Exclusion Criteria

Agencies must be accessible to the public. Accessibility implies no fees, sliding scale or nominal fees ensuring services can be obtained by persons who cannot afford private sector services.
Agencies should be youth-focused however a specific maximum range will not be imposed to ensure all available resources are made known to our clientele; a minimum age of 5 will be imposed. Kids Help Phone will prioritize the inclusion of services for young people aged 5-25, but programs serving all ages will be included in our collection.
Agencies offering services to specific demographic communities including LGBTQ* persons, First Nations, Inuit and/or Métis and College and University students, will prioritized for inclusion, particularly if they serve all ages.

Agencies which provide human services in health, well-being, support and advocacy and are not-for-profit corporations, or do not charge fees for service, or are related to any project-specific initiative will be considered for addition to the Kids Help Phone Community Database.

Government agencies (federal, provincial, county, municipal) which provide services in the areas of health, well-being, support and advocacy may also be included (although may not include all agencies, departments or services).
For-profit organizations are considered on an individual basis. Inclusion is based upon uniqueness of service, lack of comparable services available through not-for-profit agencies or groups, degree of need for the service and the level of subsidized services available.
Private practitioners, including medical doctors, dentists, legal/paralegal providers, psychiatrists, psychologists and social workers (in private practice) are not included within our database.
Agencies must provide services in English, French or both.
Agencies must provide a clear description of service(s) offered including, but not limited to, contact information, agency address, eligibility, hours of service, area served, languages provided, fees, documents required, ages served, target population(s) served, application/referral/intake process, and accessibility information.
Agencies should describe and provide services free of discrimination and inappropriate language. Services should be inclusive and respectful of people from a range of social communities including race, class, gender, sexual orientation and religion etc.
Agencies should describe and provide services with a neutral stance whereby all sides of the issue(s) are presented.

If you have any questions or concerns about this policy and criteria, please contact the Community Resource Database team at resources@kidshelpphone.ca.

While Kids Help Phone maintains a comprehensive database of over 35,000 programs, our online database, Resources Around Me, only contains a subset of these programs. If your agency and/or service does not appear, it does not mean it is not going to published in the future and it likely is included in our larger, internal database used by counsellors every day to connect young people to services in their local community.